Running a successful photography studio is not just about taking amazing photos, it's about the whole client experience. Your clients want great service and a great product.

Join Mark Rossetto as he shows you the 8 core areas within your business that cover the entire client experience as a whole.

In this course you will learn:

  • How to assess your current process

  • The 8 core areas within your business that affect your clients' experience

  • How to turn your current client experience into the ultimate client experience

The most detailed course


"8 steps to the ultimate client experience" is the most detailed course I've seen in the subject! I think that is the most important part of our job but not very many people out there teach about it. Of course we need to learn the art but without the customer service, we'll most likely fail. We need to look at our business as a whole. We need so much more than a trendy Welcome Guide and pretty images!

Course curriculum

  • 1

    Module 1: A systematic tool to plan your client experience

    • Module 1 Video

    • Course Download

  • 2

    Module 2: Your phone presence and your photography

    • Module 2 Video

  • 3

    Module 3: Marketing and 1%ers

    • Module 3 Video

  • 4

    Module 4: Systems/workflow and delivery

    • Module 4 Video


Mark Rossetto

Mark Rossetto is an International keynote speaker, Master Photographer with the Australian Institute of Professional Photography (AIPP), a qualified Photography Business Coach and practitioner of NLP. He has won over 50 international, national and state photography awards, and also founded and was president of the Melbourne Wedding Group.By the age of 25 and with extensive sales and portrait experience already under his belt, Mark had a dream of running his own photography studio. However, he quickly realized that he needed far more than just great photography skills to run a successful business. Mark hired a coach to help him develop the mindset and strategic direction needed to turn his passion for photography from a hobby to a home business, then into his Melbourne studio all within 18 months. Mark and his team were photographing approximately 500 family portraits per year and were at full capacity with their wedding bookings.8 years later, Mark successfully sold his studio and took a sea-change to sunny Queensland, Australia with his wife and two children. He is passionate about helping people succeed in life and business, and he personally knows the difference that having a coach can make. So much so, that he has now become one himself! A Photography Business Coach.Alongside his private coaching, online training, and workshops, Mark has recently built his 4th studio at his home in Queensland where he photographs his VIP clients and other special projects.

Be sure to check out some of our other great classes!